What is your Return and Exchange policy?
Returns and Exchanges may be requested within 30 days of delivery.
We accept returns on all products purchased from stetson.com, with the exception of fragrances and gift cards.
To obtain your prepaid return shipping label, start your return.
Returns are free for boot purchases.
For apparel and hats, a $10.00 fee will be deducted from your refund total to cover return shipping costs. If you request multiple returns for the same order at different times, a $10.00 fee will apply for each return label issued.
Refunds are issued in the original form of payment and do not include delivery fees.
We are also happy to offer free exchanges on boots and apparel for all purchases, in case the item you purchased does not fit. Hats may not be exchanged.
To request an exchange, start your exchange, select the desired size and use a prepaid shipping label to return the original item.
For Exchanges and Returns:
- Items must be returned unworn, unwashed, with the original tags attached
- Items shipped in Stetson branded boxes must be repacked and shipped as received
- Items purchased at www.stetson.com cannot be returned or exchanged at any other participating retail store or online store that offers Stetson merchandise
- We cannot accept items that were not purchased at www.stetson.com
How do I start a return?
To obtain your prepaid return shipping label, start your return.
You may also use the shipping method of your choice and purchase your own shipping label.
Please include your packing list and a detailed reason why you are requesting a refund and ship to:
Stetson.com Returns
16456 AIRPORT CIR STE 200
AURORA, CO 80011
Do you offer free returns?
Our return process includes the creation of a prepaid return label.
Boots: We offer free return shipping for all boot purchases.
Other Items: A $10.00 return shipping fee applies to each prepaid return label used and will be deducted from your refund.
When will I receive a refund?
You can track your return shipment at any time using the tracking link in your return request confirmation email.
Once your return has been delivered to our distribution center, your refund is issued within 7-10 business days. You will be notified via email once your return has been processed.
Please note your banking or credit card institution may require additional days to process and post your refund amount to your account. It may take up to 2-7 business days for your credit to appear on your bank account.
Items purchased at www.stetson.com cannot be returned or exchanged at any other participating retail store or online store that offers Stetson merchandise.
We cannot accept returns on items that were not purchased at www.stetson.com.
Can I exchange an item?
We are happy to offer exchanges on boots and apparel for all purchases, within 30 days of delivery, in case the item you purchased does not fit.
At this time, we only allow exchanges for a different size.
To request an exchange, start your exchange, select the desired size and use a prepaid shipping label to return the original item.
If you wish to request an exchange, for a different style, you can start a return.
If you would like to exchange an item that was damaged in transit, please contact us.
You will be required to submit pictures so our team can better assist with your request.
Can I exchange a hat?
At the moment, we are not offering exchanges on hats.
If you would like to exchange a hat that was damaged in transit, please contact us.
You will be required to submit pictures so our team can better assist with your request.
When will my exchange order ship?
We will be shipping the exchange item you requested as soon as the item you are returning has been picked up by our carrier.
Your item will ship using ground service and should deliver within 5-7 business days.
Can I exchange an item for a different size?
We allow exchanges for a different size for apparel and boots.
When you start your exchange request, please indicate the reason for your exchange.
A list of available sizes for this style will appear, so you can select a different size.
To request an exchange, start your exchange, select the desired size and use a prepaid shipping label to return the original item.
Can I exchange an item for a different style?
At the moment, we are offering exchanges for the same style in a different size only.
If you wish to purchase a different style you can start a return and place a new order.
To request an exchange, start an exchange, select the desired size and use a prepaid shipping label to return the original item.